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Professional Scrum Facilitation Skills
Live Virtual, USA/Miami time
12th June 2024

504 Reviews

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Please contact Support@TheScrumMaster.co.uk to check availability.

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Professional Scrum Facilitation Skills™ is an interactive course designed to help Scrum practitioners develop a facilitator’s mindset, proficiency in facilitation skills, and learn when and how to select effective techniques for various circumstances. Strong facilitation skills enable better problem-solving, more effective Scrum events and greater team alignment, all leading to better outcomes.

A key tenet of Scrum is to put problem-solving and decision-making in the hands of the Scrum Team. The Scrum Framework creates venues for this to happen and the Scrum Values help create an environment in which each Scrum Team member’s voice can be heard. However, team interactions don’t always go well. Sometimes team members lose sight of goals, don’t fully engage and/or can’t reach agreement. Effective facilitation can guide the team toward their desired outcomes.

Course Overview

In this one-day* skills-building course, participants will learn how to become better facilitators to improve interactions with their Scrum Teams, stakeholders and customers. They will focus on how to adopt facilitation as a stance and enable the Scrum Values. Students will address a series of common Scrum-related scenarios by applying several facilitation techniques that they can add to their collection of agile practices. They will create and leave with their own facilitation “plan” to improve their next team discussion or Scrum event.

View the different Focus Areas covered within this class and others. You can download the course datasheet for offline reading.

*  When offered in-person, this course is generally delivered over one day. When offered as a Live Virtual Class, the course may be broken up into more, shorter days.

Course Learning Objectives

  • Develop facilitation skills and a facilitator’s mindset 
  • Learn the facilitation principles that experienced facilitators fall back on when interactions are difficult 
  • Understand the roles that facilitation principles and the Scrum Values play in enhancing healthy collaboration in Scrum Teams
  • Explore how facilitation can address challenging scenarios most Scrum Teams encounter
  • Apply facilitation skills and techniques to improve the Scrum events and other interactions
  • Understand how to encourage diverse perspectives, while bringing the team together to reach decisions 
  • Experience the elements of group dynamics and how they influence the decision-making process 
  • Leave class with a toolbox of facilitation techniques and understand how to apply them in different circumstances

Who Should Attend this class?

This course is ideal for:

  • Scrum Masters and any Scrum Team member interested in learning how to use facilitation to enhance their team’s success
  • Scrum Coaches, Agile Coaches and Consultants

This course is not suitable for professionals with little Scrum knowledge or experience.

PSF Skills Assessment & Certification

All participants completing the Professional Scrum Facilitation Skills course will receive a password to attempt the Professional Scrum Facilitation Skills assessment. The PSF Skills assessment is comprised of 20 multiple choice questions that must be completed in 30 minutes. PSF Skills class participants who attempt the PSF Skills assessment within 14 days of the class and do not score at least 85% will be granted a 2nd attempt at no additional cost.


Venue Location

This is a Live Virtual Remote/Online Course. The course is specially designed to run online and includes frequent breaks and an hour for lunch. 

The format and structure of the course remain the same and we cover all the same material and topics as if you were attending in person.

Attendees will interact throughout, joining in discussions and taking part in group exercises. Lessons are broken down into short sections followed by a break to allow regular time away from the screen.

Full details on how to participate will be sent to you by email shortly before the class.

Live Virtual Class Requirements:

  • Computer with an internet connection, Microphone, Speakers & Webcam.
  • Free install of Zoom.
  • We can assist you with the set up if required.
  • The trainer will be available before the course starts to offer assistance.

About The Trainer

Sam Falco is a Scrum.org Professional Scrum Trainer with over two decades of experience in software development in a variety of business sectors.

He believes that effective team dynamics are the cornerstone of organisational success, and that Scrum has the power to transform team interactions and generate valuable outcomes.

Sam Falco

Frequently Asked Questions

Are there still spaces available on this course?
If you can see the ‘Register’ button at the top of the page then there is space available.

How do I take the assessment?
The fee includes up to 2 attempts at the assessment, which is taken online in your own time following the course. Further details are listed above.

What are the course hours?
Courses hours are listed at the top of the page.

Can I attend from my country?
Yes. Everyone is welcome at all of our courses. You can attend from anywhere!

Can I attend on a different date?
Yes. We run courses regularly and you can find all our upcoming dates on our public course page.

Why learn with TheScrumMaster.co.uk?

How many people will attend?
Our courses are kept small to ensure a premium experience.

How should I prepare for the course?
The only preparation required is to read the Scrum Guide. We provide a range of free additional resources to help you learn more in advance if you wish.

I’m not sure if I have enough experience to take the course. What should I do?
Email us at Support@TheScrumMaster.co.uk and we will advise you.

Can I claim PMI PDU credits for attending the course?
Yes. You can claim 7 PDU’s for each day of the course.

Do you offer discounts?
We usually offer discounts for group bookings, not for profit organisations and hardship cases. Find out more at our Discounts page.

Can I pay via Credit/Debit card?
Yes. Please click the ‘Register’ button at the top of the page, then select the ‘Register now and pay via Credit Card’ option.

Can I pay via Invoice?
Yes. Please select the ‘Register now and pay later via Invoice’ option when you register. Find our company information and contact us to request a quote or invitation letter.

Do I need to pay VAT?
For Live & Online Courses, VAT is added if you are in the UK. VAT will not be added if you are in the EU or the rest of the world.

For In-Person Courses, VAT is added if the course is taking place in the UK or EU.

Where can I find your course booking policies?
Visit our course policy page.

Where can I find more answers to common questions?
Visit our full FAQ page for more answers to frequently asked questions.

Where can I contact the trainer with further questions?
Email us at Support@TheScrumMaster.co.uk.


Course Feedback

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“The training provided by TheScrumMaster.co.uk was thoroughly enjoyable and educational providing me with sufficient knowledge to pass the PSM examination on the first try. I will be recommending then to others wishing to become Scrum Masters.”
Chris Connor. UK Police

“I had a Scrum training course from TheScrumMaster.co.uk. The instructor clearly knows his stuff and how to teach it. I would recommend him to anyone considering Scrum training as he not only delivers the core course contents but wraps it around his extensive industry knowledge.”
Nelson Caicedo. Salesforce

“Simply put – an excellent trainer. Not so simply – All Scrum areas expert with solid practical experience.”
Mariyan Tashev. Team Lead at VMware

“I would like to thank you for the PSM I Training course and mentoring received early in June. All your tips were very valuable and I have been able to pass the exam with a high score despite being new to Scrum.”
Daniel Perianez. IT Consultant

“I attended a Professional Scrum Product Owner class from TheScrumMaster.co.uk in Chicago. The discussions and facilitated exercises made the material apply to real-world situations. We covered a lot of information in 2 days, and I felt there was excellent value in the class. I would recommend this class to others.”
Vickie Ali. Motorola

“I attended the PSPO training with TheScrumMaster.co.uk, and I highly recommend this training for all people who are interested in Agile, Scrum and in particular the role of a Product Owner!”
Bertrand Godde. Product Owner

“Really enjoyed the Professional Scrum Master Course with TheScrumMaster.co.uk this July. They explained everything very clearly and got us to work in groups to make sure we understood all the concepts.”
Tina Akpogheneta. VMware

“Took the PSM I course with TheScrumMaster.co.uk. Found it really helpful and engaging. Would recommend it to anyone who is starting out with Scrum.”
Tim Marlow. Director

“Thanks TheScrumMaster.co.uk for a great two day course learning about the Professional Scrum Master role. It’s a course I’d recommend and it was great value.”
Liz Perry. Project Manager

“I recently attended a really enjoyable and useful Professional Scrum Master course given by TheScrumMaster.co.uk. Their very relevant presentation of the course content helped me to pass the online PSM I assessment a few days later.”
Graham Harter. Chief Technical Architect

“This was a really good course that covered all the key content in a very clear way. The first day was ideal for setting the scene and understanding some philosophies that underpin product ownership, while the second day built on that foundation with Scrum fundamentals. Not only was the content and presentation style very engaging, it motivated me to bring about positive changes to the organisation in my daily role.”
Jason Wicks. Toyota (GB) plc

“I attend the PSM course The course was well run and informative Although it was online via Zoom it did not present any problems and actually enhanced some of the learning.”
Craig BieneK. Project Manager at Royal Bank of Scotland

“I have just completed the PSPO Product Owner training from TheScrumMaster.co.uk I found the pace, content and delivery of the training first class and very engaging”
Dan Smillie. Product Owner at Servelec

“Super Scrum training, beautiful examples, clear language, just enough breaks to keep your mind sharp!”
Tom Laperre. Senior Technical Analyst