This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.
A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.
This certification positions learners to successfully complete the Certified Agile Process Owner exam.
Audience
The target audience for the CAPO course is:
- Process owners
- Process managers
- Employees and managers responsible for designing, re-engineering or improving processes
- Consultants guiding their clients through process improvement initiatives
- Anyone responsible for: Managing process-related requirements, Ensuring the efficiency and effectiveness of processes, Maximizing the value of processes
Course Objectives
The learning objectives for CAPO include an understanding of:
- Basic Agile and Agile Service Management concepts
- Process owner role and responsibilities
- Managing and prioritizing a process backlog
- Creating and utilizing user stories
- Collaborating with process stakeholders and other process owners
- Overseeing Agile process design and improvement activities
- Managing organizational change activities
- Monitoring and measuring process performance
- Conducting process reviews and identifying improvements
Learner Materials
- Sixteen (16) hours of instructor-led training and exercise facilitation
- The Agile Service Management Guide and Scrum Guide (pre-class resources)
- Digital Learner Manual (excellent post-class reference)
- Participation in unique hands-on exercises designed to apply concepts
- Sample documents, templates, tools and techniques
- Access to additional sources of information and communities
Prerequisites
- Completion of pre-class assignment
- Scrum Familiarity with IT and IT services
Certifications
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute.
Course Outline
- Course Introduction
- Process Design Basics
- Process Owner Knowledge, Skills, and Attributes
- Selecting a Process Owner
- Related Roles
- The Characteristics of an Agile Process
- Agile Basics
- Scrum Basics
- Agile Service Management Basics
- Agile Process Design
- Agile Process Improvement
- Measuring Value
- Process Improvement Tools and Technologies
- Getting Started
- Challenges and Critical Success Factors
- Additional Sources of Information
- Exam Preparations
Reviews & Feedback
Upcoming Courses
This course is exclusively for in-house private training. Get in touch to book a private course.