FAQ

Services from TheScrumMaster.co.uk

TheScrumMaster.co.uk offers public and private Scrum & Agile training. Contact us to learn more.

Contact us and tell us what you need. We will then guide you to the best solution or training option.

All our courses run live & online, so we recommend you attend this way instead.

New locations and dates are added regularly, so keep an eye on the TheScrumMaster.co.uk’s public course list

Scrum.org Assessment & Certification

Up to 2 attempts. Participants of official Scrum.org training classes who attempt the assessment within 14 days of receiving the password and do not score at least 85% will be granted a 2nd attempt at no additional cost.

The Scrum.org assessments are optional and taken online in your own time after your course is complete.

Scrum.org assessments can be carried out from any internet-connected computer.

Full detail on the Scrum.org assessment can be found here

Live Course Logistics

We send out full joining instructions around 7 days before the start date of the course. For in-person courses, we advise you to wait to receive this email before booking transport or accommodation.

Courses are conducted in English, unless otherwise stated in the course description.

Course hours are 09:00 to 17:00 in the country/time zone listed, unless otherwise stated in the course description.

You will be advised what to bring when you receive the course joining instructions via email. Most courses do not require you to bring anything. Laptops are typically not needed (unless otherwise stated in the course description or in the email joining instructions).

All attendees receive a copy of the course materials. We often give free Scrum books, practice assessments and eLearning courses after the class as well.

Students of Scrum.org courses are able to claim 14 PDUs after attending a two-day course, 21 PDUs after attending a three-day course and 7 PDUs for a one-day course.

Please note that PMI PDUs are earned for course attendance and not for passing a Scrum.org assessment. Students can claim PDUs under PMI’s “Education courses provided by other third-party providers” category. Read the further instructions on how to claim PDU's

You can cancel and receive a full refund up to 21 days before the start date of your course. Visit our course policy page to learn more.

If the instructor postpones or cancels a class, you are entitled to a full refund or a transfer to another of our listed courses.

 

We recommend that transport and accommodation are not booked until the email is received from us confirming the joining instructions around 7 days before the start of the course.

We will not be responsible for any loss incurred by a customer as a result of a cancellation or reschedule.

Live Course Booking & Payment

Yes. Please state your preference when registering and make payment at checkout.

Yes. Please select the appropriate option when registering and we will automatically send you an invoice. You can add a PO number at check out.

Payment via PayPal is only possible for Practice Assessments & Video Courses.

Visit our VAT page to find out when VAT is applicable.

Invoices must be paid within 14 days and no later than 14 days before your selected course date in order to secure your place.

Registrations for overdue unpaid invoices may be cancelled without further notice.

The order confirmation email is sent automatically to the email address supplied in the Billing Details section of your order. No order confirmation email or invoice is sent to the attendee(s).

Payments are made to our parent company – No Limits Media Solutions Ltd. This name will appear on your invoice.

TheScrumMaster.co.uk or No Limits Media Solutions Ltd will appear on your Credit/Debit card statement.

Yes. Our site is fully SSL encrypted. Payments are processed by Stripe. Find out more about their industry-leading security.

We are CPD accredited. Find out more.

TheScrumMaster.co.uk CPD accreditation

Yes. Click the image below to find us: View TheScrumMaster.co.uk profile on Ariba Discovery

Visit our course policy page to learn more.

Follow the link to find our full terms and conditions.

Ultimate Practice Assessments & eLearning Courses

You can pay via Credit/Debit card or Paypal.

Payment via Invoice/Bank transfer is not possible for Practice Assessments & eLearning Courses. 

Only Credit/Debit card payments are possible for subscriptions.

Yes! Buy it now, and use it whenever you are ready to start.

No. The Practice Assessments & eLearning Courses are for online use only. Online-only access guarantees you access to the most recent questions. This is important because we update our content regularly based on the most recent changes in the real assessments and inputs from students.

Yes. All our Practice Assessments and eLearning Courses are fully up to date with the latest source materials.

All the eLearning courses include certification from TheScrumMaster.co.uk upon completion. 

Ensure you mark all lessons and the course as complete in order to access your certificate.

Yes. Use the language selector drop down in the top right corner of the website. 

The translations are automated via AI and so will not be 100% accurate and cannot be guaranteed.

For paid Practice Assessments, log in an go to My Account —> Practice Assessments & eLearning

Click the Drop down arrow next to the Practice Assessment you are interested in. Click the Statistics icon to see your answers for each attempt.

In order to access a Practice Assessment that you have purchased previously, please ensure that you are logged into the website. You will have been automatically logged in on your first visit. When you return again later, you may need to log in to access it.

Use the ‘Login In’ link at the top right-hand corner of the site. Then navigate back to the practice assessment page. You can access the Practice Assessment again using the links at the bottom of the page below ‘Course Content’.

Review our troubleshooting guide for solutions to common issues.

Affiliate Program

Register/Login and select the 'Affiliate' section on your Dashboard, click 'Become an Affiliate'

Please visit our terms of service page to find out more.

Payouts will be made when the people referred have taken their courses and invoices have been paid in full. Payouts will be made within 30 days.

You can see the amounts due in your Affiliate Dashboard

The fees generated can be used to purchase live courses run by Simon Kneafsey, eLearning Courses and Practice Assessments. There is no cash payout option (unless you have been approved as a Super Affiliate). Contact [email protected] to initiate a payout. All credit must be used within 1 year of being made available to you.

Please visit our terms of service page for further details. Contact [email protected] if you need further assistance.

Translations

Yes. You can select your preferred language via the drop down in the top right hand corner of the website.

The translations are automated via AI and so will not be 100% accurate and cannot be guaranteed.

Ultimate Agile Masterclass

This masterclass is designed for experienced Agile practitioners looking to deepen their expertise.

✔ You want to learn a broad and deep range of theory and practical agile topics to support successful product development.
✔ You want to stand out from other agile practitioners and be able to demonstrate your agile mastery.
✔ You want to master real-world leadership and delivery to support organisations seeking to increase their agility.
✔ You may be a practising or aspiring Product Owner, Product Manager, Scrum Master or Agile Coach. A desire for deep learning is essential.

A foundational understanding of Scrum & Agile is required to participate. If you need to brush up on the basics, use our free Ultimate Scrum & Ultimate Agile eLearning courses before enrolling.

The Masterclass will be run by our Principal Trainer, Simon Kneafsey. He will keep you focused and motivated and support you to:

Learn a broad and deep range of theory and practical agile topics to support successful product development.

Stand out from other agile practitioners and be able to demonstrate your agile mastery.

Master real-world leadership and delivery to support organisations seeking to increase their agility.

Go beyond certifications. This is real, applied learning.

Stay ahead. Agile evolves—so should you.

Network & grow. Learn with and from experienced peers.

Expert mentorship. Get ongoing support from seasoned Trainers.

Flexible & accessible. Learn at your own pace, from anywhere.

Each module is a deep dive into essential Agile topics, with expert-led discussions and real-world application.

Product Discovery & Validation – Build products people actually need.

Product Management – Balance strategy, execution, and value delivery.

Agile Leadership – Lead teams with agility, not authority.

Evidence-Based Management – Use data to drive better decisions.

Facilitation Skills – Become an expert in guiding Agile conversations.

Product Backlog Management – Prioritise, refine, and optimise backlog items.

Kanban – Master flow, work-in-progress limits, and continuous improvement.

Scaling Scrum – Apply Scrum effectively in larger organisations.

Agile Practices – Go beyond Scrum to master diverse Agile techniques.

Advanced Scrum Master – Elevate your impact as a Scrum Master.

Advanced Product Owner – Take your Product Ownership to the next level.

AI & Agile – Use AI to magnify your impact.

This is a blended learning experience with self-paced and live cohort-based sessions. Each month, you’ll dive deep into a new advanced Agile topic.

📚 Self-Paced eLearning: Learn key concepts at your own pace and 100% online.

📝 Pre-Workshop Preparation: Get hands-on with activities before live sessions.

🎤 Live & Online Trainer-Led Sessions: Interactive, discussion-driven content inspection.

📩 Ongoing Trainer Support: Get answers anytime via email or live video call.

📊 Practice Assessments: Test and solidify your understanding.

📼 Session Recordings: Revisit live lessons anytime.

Participants who complete the Ultimate Agile Masterclass are eligible to take the Ultimate Agile Master III (UAM III) Assessment. Those who achieve the required passing score earn the Ultimate Agile Master III certification.

The Advanced Scrum Master and Advanced Product Owner modules will help to prepare you for the Scrum.org PSM/PSPO III assessments. Additional live support sessions are included if one or both of these is your goal.

  • The masterclass will run for 12 months
  • You will need to commit around 4-6 hours per month. Most of this will be via self-paced learning with a monthly live session.
  • The live session will be held on the second Wednesday of each month at 17:00 UK time. If you cannot attend, the session will be recorded and available to watch later.
  • Registration is open.
  • Cohort size will be limited to ensure a quality learning environment.
  • The Masterclass is self-paced, with monthly live sessions held around the second Wednesday of each month at 17:00 UK time.

Pay monthly - £125 + VAT per month, for 12 months.

or

Pay in advance - £1,295 + VAT.  Save £205!

  • Payment is via Credit/Debit card.
  • Payment via invoice is not available for this course (unless you are making a group booking for 5+ people. Contact us).
  • VAT is added if you are in the UK. VAT will not be added if you are in the EU or the rest of the world.

We usually offer discounts for group bookings, not for profit organisations and hardship cases. Find out more at our Discounts page.

If you can see the ‘Register’ or 'Subscribe' button at the top of the page, then there is space available.

If not, then join the waitlist for the next cohort.

Email [email protected] or book a time to talk to Simon:

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