FAQ

Services from TheScrumMaster.co.uk

TheScrumMaster.co.uk offers public and private Scrum & Agile training. Contact us to learn more.

Contact us and tell us what you need. We will then guide you to the best solution or training option.

All our courses run live & online, so we recommend you attend this way instead.

New locations and dates are added regularly, so keep an eye on the TheScrumMaster.co.uk’s public course list

Scrum.org Assessment & Certification

Up to 2 attempts. Participants of official Scrum.org training classes who attempt the assessment within 14 days of receiving the password and do not score at least 85% will be granted a 2nd attempt at no additional cost.

The Scrum.org assessments are optional and taken online in your own time after your course is complete.

Scrum.org assessments can be carried out from any internet-connected computer.

Full detail on the Scrum.org assessment can be found here

Live Course Logistics

We send out full joining instructions around 7 days before the start date of the course. For in-person courses, we advise you to wait to receive this email before booking transport or accommodation.

Courses are conducted in English, unless otherwise stated in the course description.

Course hours are 09:00 to 17:00 in the country/time zone listed, unless otherwise stated in the course description.

You will be advised what to bring when you receive the course joining instructions via email. Most courses do not require you to bring anything. Laptops are typically not needed (unless otherwise stated in the course description or in the email joining instructions).

All attendees receive a copy of the course materials. We often give free Scrum books, practice assessments and eLearning courses after the class as well.

Students of Scrum.org courses are able to claim 14 PDUs after attending a two-day course, 21 PDUs after attending a three-day course and 7 PDUs for a one-day course.

 

Please note that PMI PDUs are earned for course attendance and not for passing a Scrum.org assessment. Students can claim PDUs under PMI’s “Education courses provided by other third-party providers” category. You can claim your PDUs online at https://ccrs.pmi.org.

You can cancel and receive a full refund up to 21 days before the start date of your course. Visit our course policy page to learn more.

If the instructor postpones or cancels a class, you are entitled to a full refund or a transfer to another of our listed courses.

 

We recommend that transport and accommodation are not booked until the email is received from us confirming the joining instructions around 7 days before the start of the course.

We will not be responsible for any loss incurred by a customer as a result of a cancellation or reschedule.

Live Course Booking & Payment

Yes. Please state your preference when registering and make payment at checkout.

Yes. Please select the appropriate option when registering and we will automatically send you an invoice. You can add a PO number at check out.

Payment via PayPal is only possible for Practice Assessments & Video Courses.

Visit our VAT page to find out when VAT is applicable.

Invoices must be paid within 14 days and no later than 14 days before your selected course date in order to secure your place.

Registrations for overdue unpaid invoices may be cancelled without further notice.

The order confirmation email is sent automatically to the email address supplied in the Billing Details section of your order. No order confirmation email or invoice is sent to the attendee(s).

Payments are made to our parent company – No Limits Media Solutions Ltd. This name will appear on your invoice.

TheScrumMaster.co.uk or No Limits Media Solutions Ltd will appear on your Credit/Debit card statement.

Yes. Our site is fully SSL encrypted. Payments are processed by Stripe. Find out more about their industry-leading security.

We are CPD accredited. Find out more.

TheScrumMaster.co.uk CPD accreditation

Yes. Click the image below to find us:

View TheScrumMaster.co.uk profile on Ariba Discovery

Visit our course policy page to learn more.

Follow the link to find our full terms and conditions.

Ultimate Practice Assessments & eLearning Courses

You can pay via Credit/Debit card or Paypal.

Payment via Invoice/Bank transfer is not possible for Practice Assessments & eLearning Courses. 

Only Credit/Debit card payments are possible for subscriptions.

Yes! Buy it now, and use it whenever you are ready to start.

No. The Practice Assessments & eLearning Courses are for online use only. Online-only access guarantees you access to the most recent questions. This is important because we update our content regularly based on the most recent changes in the real assessments and inputs from students.

Yes. All our Practice Assessments and eLearning Courses are fully up to date with the latest source materials.

Affiliate Program

Register/Login and select the 'Affiliate' section on your Dashboard, click 'Become an Affiliate'

Please visit our terms of service page to find out more.

Payouts will be made when the people referred have taken their courses and invoices have been paid in full. Payouts will be made within 30 days.

You can see the amounts due in your Affiliate Dashboard

The fees generated can be used to purchase live courses run by Simon Kneafsey, eLearning Courses and Practice Assessments. There is no cash payout option (unless you have been approved as a Super Affiliate). Contact Support@TheScrumMaster.co.uk to initiate a payout. All credit must be used within 1 year of being made available to you.

Please visit our terms of service page for further details. Contact Support@TheScrumMaster.co.uk if you need further assistance.