Kanban Systems Improvement (Kanban University)

Learn how to manage, improve and scale Kanban systems beyond a single team or service.

Kanban Systems Improvement (KSI) builds on Kanban System Design (KSD) and focuses on how to evolve existing Kanban systems over time. You will learn how to identify delays, variability and bottlenecks, use data to guide improvement, and manage multiple connected systems across an organisation.

During this highly interactive two-day course, you will explore Kanban cadences, metrics, evolutionary change, dependency management, demand and capacity, and techniques for improving flow. You will learn how to use feedback and evidence to make better decisions and create sustainable improvements to service delivery.

You will leave with practical approaches you can use to manage and continuously improve Kanban systems in your own organisation.

Who Should Attend

This course is suitable for people who already understand the foundations of the Kanban Method and want to learn how to manage, improve and scale Kanban systems. It is particularly relevant for:

• Managers and Team Leads
• Delivery Managers and Project or Programme Managers
• Product Owners and Product Managers
• Scrum Masters and Agile Coaches
• Service Delivery Managers
• Change and transformation professionals
• Anyone responsible for improving flow across multiple teams or services

Prior attendance on Kanban System Design (KSD) is strongly recommended. KSI builds directly on concepts introduced in KSD, including STATIK, work item types and classes of service.

Course Objectives

• Understand evolutionary change and how it can support sustainable organisational improvement
• Use Kanban cadences to create effective feedback loops and support continual improvement
• Identify and manage delays, variability and bottlenecks within a workflow
• Use key Kanban metrics, including lead time, run charts and cumulative flow diagrams, to guide decisions
• Balance demand and capacity and improve the flow of work
• Manage dependencies across multiple Kanban systems
• Scale Kanban upstream, downstream and across connected services
• Use evidence and feedback to evolve Kanban systems over time

KMP Certification

This course is accredited by Kanban University. Students who complete both Kanban System Design (KSD) and Kanban Systems Improvement (KSI) will receive the Kanban Management Professional (KMP) credential. No assessment is required.

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