Terms and Conditions - TheScrumMaster.co.uk

Terms and Conditions for products & services by No Limits Media Solutions Ltd (trading as TheScrumMaster.co.uk) version 13 August 2026. We have to clarify some rules, rights and obligations in a way that is as unambiguous as possible. This makes it easier for you and for us to know what to expect from each other. We have tried to keep it as short and simple as possible.

A. Definitions

“We” or “us” means No Limits Media Solutions Ltd (trading as TheScrumMaster.co.uk), a limited liability company organised under the law of the United Kingdom (UK), and having its registered address at 18 Pinewood Close, St Albans, Herts. AL4 0DS. UK.
“Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession;
“Business Customer” means any person or organisation acting wholly or mainly for purposes relating to their trade, business, craft or profession;
“You” means any Consumer, Business Customer, legal entity or person that has reached an agreement with us;
“Agreement” or “participation” means the arrangement in written or digital recording, based on which you can participate in a selected course;
“Course” means any training, workshop or event offered by us, or parties acting on behalf of No Limits Media Solutions Ltd (trading as TheScrumMaster.co.uk);
“Trainer” means any natural person representing, or acting on behalf of us who is responsible for facilitating, teaching or offering a course;
“Force majeure” means any external cause, expected or unexpected, including those specified in English Law and jurisprudence, over which we have no control and that hinder us from facilitating, teaching or providing a course or honour commitments we made to you;

B. Applicability

These terms and conditions apply to all agreements that come into effect by registering for one of the courses offered by us on our website or designated platforms managed by us. This includes registrations done by yourself and registrations performed by us, acting on your request, or by a third party acting on your behalf;
By entering into an agreement with us, you agree to our full Terms and Conditions;
Our terms and conditions continue to apply fully even when we do not strictly enforce them;
These terms and conditions supersede any of your purchase conditions and other terms and conditions you may want to use, unless we have agreed otherwise with you;
Nothing in these Terms and Conditions affects any statutory rights you may have as a Consumer. Where a provision of these Terms conflicts with a mandatory statutory right available to a Consumer, that statutory right will apply.

C. Agreement

The agreement between you and us starts after you receive our written confirmation of your registration;
In addition to the written confirmation, you will also receive a VAT invoice. If you have not already paid in full as part of your registration, you are required to pay the invoice in full before participating in the course;

D. Cancelling or rescheduling your participation

You may cancel your participation for up to 21 days before the course starts. We will refund the invoiced amount. We reserve the right to deduct any fees we have incurred from any refund provided at your request. This may include but is not limited to credit card, bank transfer or currency conversion fees. If you cancel within 21 days, the following rules apply:
1. If you cancel within 21 days before the course start date, you are not entitled to a refund and remain required to pay the invoiced amount;
2. The rules specified in the first bullet apply to all situations, including force majeure;
A request to cancel must be made to us in writing. A cancellation becomes effective only after you receive our explicit and unambiguous confirmation;
You may ask us to reschedule your participation to a future date on which we offer the same course publicly. We reserve the right to decline such requests or offer alternative options, based on availability, location, pricing and attendance of the preferred future course. Rescheduling is free of charge if your request is received 21 days before the course starts. If your request is received and accepted within 21 days, additional fees apply:
1. If your request to reschedule is received within 21 days before the course start date and is accepted by us, we will charge an additional fee of 25% of the invoiced amount to make the transfer;
2. The rules specified in the first bullet apply to all situations, including force majeure;
3. You don’t have to pay additional fees if we cancel the course as described in section E;
Your request to reschedule must be made to us in writing. Your participation will be rescheduled after you receive our written and unambiguous confirmation of your request;
If your participation is rescheduled to a course that is offered for a higher price, we will invoice you for the difference. We will not compensate you for any costs you incurred, either directly or indirectly, resulting from your request to reschedule a course;
Failure to show up for class, or leaving the class part way through, will result in forfeiture of all payment. You will not receive training materials or assessment invites/certification.

E. Cancellation or rescheduling a course

We are not required to uphold any commitments that we have made to you as part of the agreement in the case of a force majeure situation;
We have the right to reschedule or cancel a course when the trainer is unable to provide the course through a force majeure situation or illness.
We have the right to reschedule or cancel a course when the number of participants is too low. The decision of what is too low is entirely up to us;
We reserve the right to substitute the trainer listed for a class with another suitably qualified alternate trainer at any time. We will make the decision as to who is a suitably qualified trainer;
We reserve the right to change the venue and location of a course at any time. Where this happens, we will select a new venue in the same city and as close to the original venue as possible.
We may switch a course from in-person to online where reasonably necessary. Where this represents a material change to the course you booked, you may choose to accept the revised delivery format, transfer to another suitable course where available, or cancel and receive a full refund of the course fee paid.
In the case of cancellation or the rescheduling of a course to a future date, we will do our best to inform you in writing as soon as possible. We will also do our best to reschedule the course to the earliest possible date and give you the opportunity to participate;
When we are required to cancel a course you will be refunded the full amount that you paid us for your participation. We will not compensate any other costs that you incurred, directly or indirectly, or that have been incurred for you by others, including loss of income, travel and accommodation;
When we are required to reschedule a course, you have the right to cancel your participation and receive a full refund of the money you paid us for your participation. We will not compensate any other costs that you incurred, directly or indirectly, or that have been incurred for you by others, including loss of income, travel and accommodation;
We recommend that travel and accommodation are not booked until the email joining instructions are received from us confirming the class. These are typically sent around 7 days before the start of a class.

F. Prices

All prices are excluding VAT, unless specified otherwise;
Prices include assessment & certification where stated on the course description.
The price confirmed at the time your registration or order is accepted will not change, except where the price displayed was an obvious error or where you and we agree otherwise in writing.

G. Payment

You are required to pay for your participation in full before the course takes place. We reserve the right to decline you access to the course if you have not paid in full, in which case you remain obligated to pay for your participation in full and are not entitled to any compensation;
Where an invoice is overdue, we reserve the right to reschedule or cancel the course and/or your course place without informing you.
Where invoices remain unpaid at the time a course takes place, you will not be entitled to receive any assessment invite or certification until full payment has been received. Full payment will include any applicable administration fees and interest payments.
Where invoices remain unpaid after a course takes place, we reserve the right to recover reasonable administration and debt recovery costs.
If you are a Business Customer, we may charge reasonable administration and debt recovery costs associated with overdue invoices.
If you are a Business Customer, we reserve the right to charge interest on overdue invoices at the rate of 10% per annum above the Bank of England base rate, from the due date until payment is received in full.

H. Liability and indemnity

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any statutory rights that cannot lawfully be excluded or restricted.
If you are a Consumer, we are responsible for losses that are a reasonably foreseeable result of our breach of the Agreement or our failure to use reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable or for business losses arising from a Consumer purchase.
If you are a Business Customer, to the fullest extent permitted by law, we will not be liable for indirect or consequential loss, including loss of profits, revenue, business, anticipated savings, goodwill or business opportunity. Our total liability arising from the Agreement will be limited to the invoiced amount of the part of the Agreement from which the claim arises.
If you are a Business Customer, unless the damage is caused by our negligence, wilful misconduct or breach of the Agreement, you will indemnify us against reasonable third-party claims arising directly from your use of the courses or your breach of the Agreement.
We are not responsible for losses caused by a course being interrupted, rescheduled or cancelled because of circumstances outside our reasonable control, subject to any refund or other rights provided elsewhere in these Terms.
We are not responsible for errors, delays or failures in communications caused by Internet services, telecommunications systems or third-party platforms outside our reasonable control.
We are not responsible for consequences resulting solely from your failure to provide accurate contact information or to read communications that we have successfully sent to the contact details you provided.

I. Intellectual property

The intellectual properties of all training materials, documents, sheets, formats and facilitation techniques that are made available to you before, during or after a course remain entirely with us or with our licensors;
You are not allowed to disclose any of the materials mentioned under I.1 unless you have our explicit written permission;
You may not make any audio, video or other recording of a live course, whether delivered in person or online, without our prior written permission.

J. Privacy

We process personal information in accordance with our Privacy Policy and applicable data protection law.
We will use the billing and attendee contact details you provide to administer your booking, deliver the course, provide assessments or certification, and communicate with you about the products and services you have purchased. Where necessary, we may share relevant information with our partners, including but not limited to Scrum.org, in order to provide these products and services.
We may send you marketing communications where you have consented to receive them or where applicable law otherwise permits us to do so. You can unsubscribe from marketing communications at any time.
We may record video, audio or still images at some of our public courses. Where recordings or images are intended for promotional use, we will obtain appropriate permission where required. You may notify us if you do not wish to appear in promotional materials.
We may use reviews, recommendations and testimonials you provide in our promotional materials where we have an appropriate basis to do so.
Details of our privacy policies can be found at TheScrumMaster.co.uk/privacy-policy
We value safety and inclusiveness. Details of our Equality, Diversity and Inclusion Policy can be found at TheScrumMaster.co.uk/equality-diversity-and-inclusion-policy

K. Applicable law

These Terms and Conditions and the provision of our services shall be governed by and construed in accordance with English law. If you are a Business Customer, any dispute arising out of these Terms and Conditions or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a Consumer, this does not affect any mandatory rights you may have to bring proceedings in another jurisdiction under applicable law.
These terms & conditions supersede any terms & conditions we have agreed with you previously.

L. Miscellaneous

When attending a Live Virtual / Online course you agree to use your webcam and microphone as reasonably required for participation. If you are unable to do so because of an accessibility requirement, technical issue or other legitimate reason, please let us know as soon as possible so that we can consider reasonable alternatives. If you refuse to participate in a way that materially prevents effective participation in the course, you may be asked to leave and no refund or transfer will normally be permitted.

M. Digital Products

These Terms and Conditions relate to Digital Product sales.
“Digital Products” refers to pre-recorded video courses, assessments, eLearning and any other product that does not involve a live trainer.
By purchasing Digital Products through this site, you are agreeing to these terms and entering into a contract with No Limits Media Solutions Ltd.
Country of Merchant Domicile: the Country of Merchant Domicile is the United Kingdom.
All advice is provided “as is” with no warranties or indemnities as to its appropriateness for your particular situation. TheScrumMaster.co.uk takes no responsibility for the implementation of any advice or the outcomes of such implementation.
When you purchase access to the Digital Products you are purchasing a non-transferable, non-exclusive right to access the information. You may not publish or share the Digital Products or your login details with anyone else. If your details are found to be shared your access will be cancelled. If you wish to purchase company-wide access, please get in touch.
Return, refund and cancellation policy: If you are a Consumer, you may have a statutory right to cancel your purchase. Where you request immediate access to Digital Products, you expressly consent to the supply of the Digital Products beginning immediately and acknowledge that you will lose your statutory right to cancel once supply begins, where permitted by law. This does not affect your statutory rights where Digital Products are faulty, not as described or otherwise fail to meet applicable legal requirements. In all other circumstances, our policy is not to offer refunds on Digital Products unless otherwise described in the product. Should you consider your situation to be a special circumstance, please contact us and we will consider your individual request. If we issue a refund, your access to the Digital Products will be revoked.
Scrum.org self-paced courses and learning path products are non-refundable once the course or associated assessment has been started, subject to any statutory rights you may have as a Consumer.
TheScrumMaster.co.uk provides no guarantee of the availability of the webserver or hosting of the Digital Products. TheScrumMaster.co.uk will make commercially reasonable efforts to provide availability. In the event of continued unavailability, TheScrumMaster.co.uk will make commercially reasonable efforts to make the Digital Products available to download locally.
In the event of any Digital Products being discontinued, TheScrumMaster.co.uk will ensure you have a minimum of 90 days of access to any digital products you have purchased.
You are responsible for any local sales taxes other than UK VAT.
We may update these Terms from time to time where reasonably necessary, including to reflect changes to our products, services, technology or applicable law. Changes will not materially reduce your rights relating to Digital Products already purchased unless required by law. Where changes materially affect an ongoing subscription or service, we will provide reasonable notice.
Any Digital Products which are purchased on a subscription basis will be subject to the following:
1. “Monthly” subscriptions will be charged each month on the same day as the day of the month when the subscription was first activated.
2. “Annual” subscriptions will be charged each year on the same day and month as the day and month when the subscription was first activated.
3. If a charge is scheduled for a date that does not exist in a particular month, the charge will instead occur on the last day of that month.
4. You may cancel your subscription at any time via your account. Cancellation requests must be received before the next billing cycle to avoid being charged for the following period.
5. Once a subscription payment has been made, it is non-refundable and cancellation will prevent future charges, but you will not receive a refund for any unused portion of the current billing cycle, except where you have a statutory right to a refund as a Consumer.
6. We do not store your credit card details. These are held by our payment provider (Stripe) who have market leading security.
7. We reserve the right to refuse or cancel subscriptions where reasonably necessary, including for non-payment, misuse or breach of these Terms. If we cancel a prepaid subscription for reasons unrelated to your breach, we will refund any prepaid period that you are unable to use.
Digital products cannot be resold or transferred. If this is found to have happened, your access will be revoked.
For any customer enquiries, please email [email protected]

N. Discount Codes

Discount codes are valid for 1 year from the issue date unless another expiration date is supplied at issue.
Discount codes cannot be combined with other codes, discounts, offers, or promotions.
Discount codes are void if shared, transferred, or sold.
Discount codes cannot be used for prior purchases.
Other restrictions may apply. No cash value.

O. Affiliate Programme

Additional terms and conditions apply to the Affiliate Programme. Read the Affiliate Programme Terms & Conditions.

P. Ultimate Agile Masterclass

Additional terms and conditions apply to the Ultimate Agile Masterclass. Read the Ultimate Agile Masterclass Terms & Conditions.

Q. Certification Pathways

Additional terms and conditions apply to our Certification Pathways. Read the Certification Pathways Terms & Conditions.