Ultimate Delivery Manager (TheScrumMaster.co.uk)

Ultimate Delivery Manager is an interactive, activity-based course that helps participants develop the skills needed to support the effective delivery of products and services.

Through a combination of discussion, practical exercises and team-based activities, participants explore how Delivery Managers help multidisciplinary teams maintain momentum, overcome obstacles and continuously improve how they work.

The course will include an attempt at TheScrumMaster.co.uk’s Ultimate Delivery Manager I (UDM I) assessment. Participants who successfully pass the assessment will earn the Ultimate Delivery Manager I certification. The assessment and certification are coming soon.

Course Overview

During this two-day course*, participants explore the responsibilities, skills and behaviours of an effective Delivery Manager. They learn how Delivery Managers help teams focus on valuable outcomes, establish effective ways of working and create transparency around progress, risks, issues and dependencies.

The course examines how to apply Agile and Lean principles in different delivery environments. Participants learn how to select and adapt approaches according to the needs of the team, product, service and organisation rather than applying a single process in every situation.

Participants practise techniques for planning and forecasting, visualising work, improving flow, managing dependencies and maintaining a sustainable delivery pace. They also explore how Delivery Managers build effective multidisciplinary teams, facilitate collaboration, address team dynamics and remove impediments.

Our experienced trainers use realistic delivery scenarios, practical exercises and group discussion throughout the course. Participants leave with techniques they can apply to improve delivery confidence, stakeholder communication, continuous improvement and the overall effectiveness of their teams.

* When delivered in person, this course is generally run over two consecutive days. Live Virtual courses may be delivered across a greater number of shorter sessions.

Course Learning Objectives

• Understand the purpose and responsibilities of the Delivery Manager role
• Help teams deliver valuable products and services effectively
• Apply Agile and Lean principles to different delivery contexts
• Select and adapt delivery approaches according to the needs of the team and organisation
• Create transparent and effective ways of working
• Visualise work, progress, risks, issues and dependencies
• Maintain delivery momentum and a sustainable pace
• Use evidence and delivery data to support planning and decision-making
• Plan and forecast effectively in uncertain and complex environments
• Identify, manage and communicate risks, issues and dependencies
• Remove impediments and escalate issues when appropriate
• Build and support motivated, collaborative multidisciplinary teams
• Recognise and address problems affecting team dynamics
• Communicate effectively with technical and non-technical stakeholders
• Manage expectations and facilitate difficult conversations
• Encourage experimentation, reflection and continuous improvement
• Balance cost, value, quality and delivery considerations
• Support products and services throughout their life cycle

Course Topics

• The role and responsibilities of a Delivery Manager
• Accountability for delivery and team performance
• Agile and Lean principles and practices
• Selecting and adapting delivery approaches
• Multidisciplinary team formation and development
• Team dynamics, collaboration and empowerment
• Creating effective ways of working
• Visualising work and delivery progress
• Flow, pace and maintaining delivery momentum
• Planning, forecasting and managing uncertainty
• Capacity and sustainable delivery
• Risks, issues, blockers and impediments
• Managing internal and external dependencies
• Delivery measures and evidence-informed decisions
• Continuous improvement and reflective practice
• Stakeholder communication and expectation management
• Communicating between technical and non-technical people
• Product and service life cycle management
• Financial and commercial awareness
• Delivery governance and organisational processes

Who Should Attend?

This course is suitable for people responsible for helping teams deliver products, services or organisational change effectively. It is particularly relevant for:

• New or aspiring Delivery Managers
• Existing Delivery Managers who want to strengthen their skills
• Project Managers moving towards Agile and Lean delivery approaches
• Scrum Masters seeking to broaden their delivery management capabilities
• Agile Coaches who support delivery teams and organisations
• Programme and Portfolio Managers working with multidisciplinary teams
• Product Managers and Product Owners who work closely with Delivery Managers
• Team leaders responsible for delivery planning, risks and dependencies
• Managers responsible for digital products and services

No previous Delivery Manager experience is required. However, participants will benefit from some experience working within a project, product, service or delivery team.

Ultimate Delivery Manager I Assessment and Certification

The Ultimate Delivery Manager I (UDM I) assessment and certification are coming soon. Once available, all participants will receive an attempt at the assessment. Participants who achieve the required passing score will earn the Ultimate Delivery Manager I certification. The assessment and certification will be included in the course fee.

Why Learn With TheScrumMaster.co.uk

• We have helped 25,000+ people learn Scrum since 2012.
• We have 950+ LinkedIn recommendations.
• We are 5-star rated on Trustpilot & Google!
• We provide practice assessments to ensure you gain certification.
• We provide an eLearning version of the course for reference.
• Join our Community for ongoing coaching, events & resources.
• Join our Affiliate program and earn free courses.
• Receive regular chances to attend another course at no cost.

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