Updated policy on 20th May 2020Full refunds are available on request up to 21 days before the scheduled course date. We reserve the right to deduct any costs incurred, such as international payment charges or currency conversion adjustments and fees.
No refunds or transfers will be possible within 21 days of a course start date.
No refunds or credits will be available for participants that fail to attend all days of the course.
Substitutions will be accepted at any time prior to the start of the course if notified via email in advance.
We advise against making travel arrangements until course joining instructions are sent out via email around 7 days before the start date of a course. It is your responsibility to contact us if you do not receive this email.
We reserve the right to reschedule or cancel the date, time and location of a training class at any time, including replacing personnel who may be scheduled to deliver the training.
In the event a training class is cancelled, the customer is entitled to a full refund.
We shall not be responsible for any other loss incurred by the customer as a result of a cancellation or reschedule.