I Cannot Access The Practice Assessment
In order to access a Practice Assessment that you have purchased previously, please ensure that you are logged into the website. You will have been automatically logged in on your first visit. When you return again later, you may need to log in to access it.
Use the ‘Log In’ link at the top right-hand corner of the site. Then navigate back to the practice assessment page. You can access the Practice Assessment again using the links at the bottom of the page below ‘Course Content’.
I Am Having Technical Problems With The Practice Assessment
Our Practice Assessments are used by hundreds of people each day so the issue you are having is likely to be localised to your browser, device or network. Please try the following to rule out these factors:
- Try accessing the practice assessment again using a different web browser (or using private/incognito mode).
- Are you using an old or out-of-date web browser? The Practice Assessment stores lots of data in your browser’s cache and will only work reliably with a modern and up-to-date web browser. Try updating to the latest version to see if that resolves the issue.
- Are you a corporate network or using a firewall or proxy server? These can all intercept the data being sent back and forth to the Practice Assessment causing problems. Please try accessing the Practice Assessment on another network to rule this out.
- Are you using a device with limited memory? Perhaps an old computer or phone. Please try again on a newer device to rule this out.
I Am Still Having An Issue
If you still experience issues after following the advice advice, please provide us with the following details:
- A detailed description of the issue you are having. Include the full assessment name and question number (if relevant)
- A screenshot that shows the issue you are having.
- Confirm you have tried all the troubleshooting advice listed above.
- The browser you are using and the version number.
- The device you are using.
- The operating system running on your device and the version number.
- Details on the network you are using (ie work/home, VPN’s etc).
Thank you in advance for your cooperation.
Contact Us
Please email [email protected] and will assist you further.