The Flow Manager course is ideal for agile professionals, team leads, and managers who want to move beyond team-level agility to improve end-to-end flow and overall business performance.
This 2 day course solves the problem of agility being stuck at a team level. The Flow Manager course and credential enables greater performance beyond the team level, by focusing on end-to-end flow. It provides you with the foundational understanding needed in order to attribute value to something being delivered, and manage the flow of value to the end customer.
The course can help you take your organization from Maturity Level 1 to Level 2 on the Kanban Maturity Model (KMM), with the role of the Flow Manager improving the flow of work, to deliver products/services quicker and more reliably. This improvement has a greater impact on the performance of an organization and enables it to scale-up beyond the team level.
The course incorporates key concepts from the ground-breaking 2003 book Agile Management, by David Anderson. This was the first ever book to introduce: tracking the flow of value in knowledge work; the idea of using an operations review; the idea of agile product management, and work-flow with regards to a feature driven development.
Who Should Attend
Companies seeking to scale beyond the team level. This course is ideal for agile professionals, team leads, and managers who want to move beyond team-level agility to improve the end-to-end flow of customer valued work.
If you are in a role where faster, more reliable delivery is key to success, or if you’re looking for greater responsibility at larger scale, Flow Manager provides a critical foundation. Learn and understand how to measure and optimize delivery, flow, and alignment with customer expectations.
There are no prerequisites to attend.
Course Objectives
The Flow Manager course is focused on teaching the essentials of managing and improving the flow of customer-valued work. This course provides practical skills for tracking and enhancing delivery, ensuring faster and more predictable customer outcomes.
By learning to identify customer requests, track work in progress, and measure flow efficiency, Flow Managers become the backbone of agile delivery—keeping work moving and helping teams prioritize “finishing” over “starting.”
This course also introduces foundational flow metrics, such as time-to-delivery, that are critical to aligning team efforts with customer needs. Designed to fill a gap often seen in team-level agility, Flow Manager training empowers Agile professionals to manage delivery beyond a single team and make a meaningful impact on overall business performance.
- Understand Flow Management Principles
- Improve Service Delivery
- Promote Collaboration across teams
- Analyze Workflow Effectiveness
- Enable predictability and scaling
- Preparation for Flow Manager responsibilities.
Certification
This course has been accredited by the Kanban University. Upon course completion you will receive the Flow Manager Credential from Kanban University.
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Upcoming Courses
This course is exclusively for in-house private training. Get in touch to book a private course.