Determining the right measures involves a process of experimentation and adaptation. Organisations should start by identifying and measuring elements that directly contribute to understanding progress within the four KVAs. Less is often more in this context, as too much information can obscure meaningful insights. The aim is to focus on quality rather than quantity of measures.
It is important to be prepared to change or abandon measures that do not provide useful insights. This iterative process allows organisations to refine their measurement strategies over time, ensuring that the chosen Metrics remain relevant and valuable. Accepting that some initial measures might be ineffective is part of developing a robust measurement approach that can adapt to changing circumstances.
