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How does Scrum improve business engagement and customer satisfaction?

The active involvement of a Product Owner, along with the high transparency of the product and progress, creates better business engagement. Scrum’s flexibility to accommodate changes when needed further enhances customer satisfaction. This approach fosters positive and enduring working relationships between the development team and business stakeholders.

Involving stakeholders throughout the development process ensures that their feedback is heard and incorporated. This collaboration leads to a product that better meets their needs and expectations, resulting in higher customer satisfaction and a stronger alignment with business goals.

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